Optimise your IT

Enhancing your customer experience - Technology and contact centres

  • Time
    60 mins
  • Date
    Recorded October 27th 2015

Thank you

Thank you for registering. The video will be visible shortly.

Watch now

When a customer makes contact with your business, their experience has the power to drive brand and market position. The contact centre has evolved into the critical central point for providing customers with a seamless, intuitive and easy experience.

Your customers are making informed enquiries from mobile devices, social media and chat; a frustrating or easy experience can help determine your success.

If you answer the phones at your local business or use a remote call centre, watch to:

  • Give you the chance to hear about relevant customer experiences, challenges and outcomes within the industry
  • Preview emerging Contact Centre applications
  • Provide customer insights on digitisation, simplicity and scalability of cloud

 

Next in playlist

Create transformative innovation
Patient-centred healthcare

Watch Tanya Felton (Health Industry Executive, Telstra), Dr Norman Swan (The Healt...

Speakers

Isabella Villani
Company Director Exceed Global

Isabella Villani is a customer experience management professional with extensive capability in leading business strategy and transformation, customer experience and omni channel strategy, contact centre optimisation, process improvement, change management, program management and training development, and facilitation.

Gavin Castle
National Sales Manager Telstra

Gavin is an experienced business professional with extensive experience in global and domestic markets driving strategy and innovation in delivering winning outcomes for customers. Gavin is a tertiary qualified coach believing in strong team ethos and being successful as one.

Jeremy Liddle (Moderator)
Virtual Events Host Capital Pitch

A Tedx speaker who has won many awards and author of the Book “From Idea to Start-up,” Jeremy Liddle believes entrepreneurial thinking is changing the world. He sits on the G20 task force for SMEs and Entrepreneurship, and regularly consults to various UN agencies, intergovernmental departments and NGOs.

Interested in more events?

Discover what other events are on offer on to you across a range of diverse topics. Our expert speakers are here to discuss how to improve collaboration, better secure your business and ways to reach new customer – plus much more.

Discover More

On-demand

VIEW MORE
Celebrating International Women's Day
Telstra Business Awards
Telstra Business Awards
Celebrating International Women's Day

Find inspiration from women who shared powerful stories about their remarkable career journeys. Telstra’s Joe Pollard hosted a special panel of Telstra Business Women’s Award a...

Duncan Amos of Red Robot Industries using a tablet.
Mobilise your workforce
Mobilise your workforce
Remote Access: How to work out of the office

While 94 per cent of small business owners use apps and cloud technology for personal use, only 33 per cent use them for business purposes! In this Tech Talk, journalist and sm...

How to get your business online in 10 days
Reach new customers and markets
Reach new customers and markets
How to get your business online in 10 days

Did you know that almost 50 per cent of customers will stop considering a business if it doesn’t have a website? Despite this, many small businesses don’t want a website of the...

Telstra Business Awards – Impact & Influence – The Importance of Memorable Speech Making
Telstra Business Awards
Telstra Business Awards
Telstra Business Awards – Impact & Influence – The Importance of Memorable Speech Making

To help deliver a winning speech at the 2018 Telstra Business Awards events, speech coach Barbara Warren hosted a Virtual Event exclusively for this year’s finalists. The Virtu...