Optimise your IT

Enhancing your customer experience - Technology and contact centres

  • Time
    60 mins
  • Date
    Recorded October 27th 2015

Thank you

Thank you for registering. The video will be visible shortly.

Watch now

When a customer makes contact with your business, their experience has the power to drive brand and market position. The contact centre has evolved into the critical central point for providing customers with a seamless, intuitive and easy experience.

Your customers are making informed enquiries from mobile devices, social media and chat; a frustrating or easy experience can help determine your success.

If you answer the phones at your local business or use a remote call centre, watch to:

  • Give you the chance to hear about relevant customer experiences, challenges and outcomes within the industry
  • Preview emerging Contact Centre applications
  • Provide customer insights on digitisation, simplicity and scalability of cloud

 

Next in playlist

Create transformative innovation
Patient-centred healthcare

Watch Tanya Felton (Health Industry Executive, Telstra), Dr Norman Swan (The Healt...

Speakers

Isabella Villani
Company Director Exceed Global

Isabella Villani is a customer experience management professional with extensive capability in leading business strategy and transformation, customer experience and omni channel strategy, contact centre optimisation, process improvement, change management, program management and training development, and facilitation.

Gavin Castle
National Sales Manager Telstra

Gavin is an experienced business professional with extensive experience in global and domestic markets driving strategy and innovation in delivering winning outcomes for customers. Gavin is a tertiary qualified coach believing in strong team ethos and being successful as one.

Jeremy Liddle (Moderator)
Virtual Events Host Capital Pitch

A Tedx speaker who has won many awards and author of the Book “From Idea to Start-up,” Jeremy Liddle believes entrepreneurial thinking is changing the world. He sits on the G20 task force for SMEs and Entrepreneurship, and regularly consults to various UN agencies, intergovernmental departments and NGOs.

Interested in more events?

Discover what other events are on offer on to you across a range of diverse topics. Our expert speakers are here to discuss how to improve collaboration, better secure your business and ways to reach new customer – plus much more.

Discover More

On-demand

VIEW MORE
man looking down at watch whilst sitting at a desk
Better ways to collaborate
Better ways to collaborate
Digital disruption and workplace transformation

Digital disruption is here and it is impacting all sectors across Australia from Government and Public Services through to Banking, Financial Services, Media, Manufacturing, Mi...

two children in the back of a car
Mobilise your workforce
Mobilise your workforce
Transitioning to public safety Mobile Broadband

Join Alex Stefan (Public Safety Industry Executive, Telstra) and Kevin Noonan (Global Lead Analyst for Government, Ovum) for an online discussion of the transition issues emerg...

group of women celebrating at awards
Telstra Business Awards
Telstra Business Awards
Telstra Business Women's Awards - How to craft a winning entry

This audio session is for the 2017 Telstra Business Women's Award nominees and has been designed to assist you in crafting a winning entry. The moderated session includes a jud...

Expand your e-commerce into a global empire
Expand your e-commerce into a global empire

In Australia, one-third of us make online purchases from overseas retailers but not all Australian business are shipping globally. In this Tech Talk, journalist and small busin...