Optimise your IT

Enhancing your customer experience - Technology and contact centres

  • Time
    60 mins
  • Date
    Recorded October 27th 2015

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When a customer makes contact with your business, their experience has the power to drive brand and market position. The contact centre has evolved into the critical central point for providing customers with a seamless, intuitive and easy experience.

Your customers are making informed enquiries from mobile devices, social media and chat; a frustrating or easy experience can help determine your success.

If you answer the phones at your local business or use a remote call centre, watch to:

  • Give you the chance to hear about relevant customer experiences, challenges and outcomes within the industry
  • Preview emerging Contact Centre applications
  • Provide customer insights on digitisation, simplicity and scalability of cloud

 

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Speakers

Isabella Villani
Company Director Exceed Global

Isabella Villani is a customer experience management professional with extensive capability in leading business strategy and transformation, customer experience and omni channel strategy, contact centre optimisation, process improvement, change management, program management and training development, and facilitation.

Gavin Castle
National Sales Manager Telstra

Gavin is an experienced business professional with extensive experience in global and domestic markets driving strategy and innovation in delivering winning outcomes for customers. Gavin is a tertiary qualified coach believing in strong team ethos and being successful as one.

Jeremy Liddle (Moderator)
Virtual Events Host Capital Pitch

A Tedx speaker who has won many awards and author of the Book “From Idea to Start-up,” Jeremy Liddle believes entrepreneurial thinking is changing the world. He sits on the G20 task force for SMEs and Entrepreneurship, and regularly consults to various UN agencies, intergovernmental departments and NGOs.

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